With the launch of the new TFCU Home Branch online and mobile banking platform on March 15, all current Home Branch users will be required to re-enroll and authenticate their accounts within the new platform. However, if you have an international phone number, you will not be able to enroll without calling Member Service Center on or after March 15 at 1-800-456-4828 to obtain your new username and temporary password prior to logging in.
Once you’ve logged in, you will need to authenticate your account. To do so, simply enter your international phone number, with the country code entered, and request a phone call. Currently, texting may not be available on international phone numbers. You can also choose to use the Twillo Authy app for 2-step verification. Simply download the app and set up your international phone number and email address to complete the process.
For more details on preparing for the new Home Branch, please click here.