Welcome to the Tinker Federal Credit Union Google Assistant Action
Find out everything you will need to know, from terminology to setup to troubleshooting.
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Find out everything you will need to know, from terminology to setup to troubleshooting.
The Tinker Federal Credit Union action can provide financial information and process transactions from your Google Assistant enabled-device. Using the Tinker Federal Credit Union action, you can do things like:
Note: You must be enrolled in Home Branch online and mobile banking, to use the Tinker Federal Credit Union action. If you are not yet enrolled, you can enroll at TinkerFCU.org or by contacting our Member Service Center at 405-732-0324, ext. 2255 or 1-800-456-4828, ext. 2255.
These terms are used throughout the user guide.
Google Assistant: Google’s virtual voice assistant. This is what allows you to speak to your Google Assistant enabled-device and enables it to understand and respond.
Google Application (App): Google’s mobile device application that allows you to set up and maintain actions for your specific Google Assistant enabled-devices.
Action: An action is the set of tasks added for use with Google Assistant enabled-devices. This is similar to a computer program or mobile device app. In this case, the Tinker Federal Credit Union action allows you to manage aspects of your financial accounts.
Account Linking: The process during Google action setup that handles authentication to TFCU Home Branch and pulls in your accounts.
Invocation Name: A phrase which lets Google know with which action you want to perform a task. This is similar to opening a program on your computer. In this case, the invocation name is “Tinker Federal.”
The Tinker Federal Credit Union action requires setup. During this, we will:
You must complete the setup process within 5 minutes or the action will not link your account.
Step 1: On your mobile device, open the Google Assistant app.
Step 2: From the home screen, click the Explore compass icon at the bottom right of the screen.
Step 3: Search for and select Tinker Federal Credit Union from the Google Assistant action Store and tap Link.
Tip: Once you’ve added the action, it will show up under Your Actions inside the Google Assistant app. This menu is available at the bottom of the Explore section of the Google Assistant app. If you need to edit any information, such as accounts or contact information, you will need to go here to disable the action and re-enable it.
Step 4: On the welcome screen, review Terms and Conditions, then tap Accept and Continue.
Step 5: Enter your Home Branch user ID and password. Tap Verify.
Step 6: Link the accounts and loans you want to use with the Tinker Federal Credit Union skill. Select nicknames from the left column for each account.
Note: When referring to accounts or loans using Google Assistant, you will use the nickname shown in the column on the left.
Step 7: Tap Link Accounts to confirm the accounts and nicknames.
Step 8: Enter a 4-digit PIN to verify your identity on the Tinker Federal Credit Union action. Tap Submit.
Note: You will be saying this PIN aloud, it should be different from a PIN you use for other sensitive items (like ATM transactions.)
Step 9: Enter your email address and mobile phone number for SMS text messages. Tap Submit.
Note: This information is used only for the Tinker Federal Credit Union skill and does not affect the information on file for you at the credit union.
Step 10: Select Text – SMS or Email as the delivery method for authentication codes. Tap Submit.
Step 11: Tap Enable to complete the setup and account linking process.
When working with Google Assistant-enabled devices, each task (ex: requesting your checking balance) is a separate and distinct conversation. Each time you begin a task with Google Assistant, a new conversation is started and will continue until the task is complete.
Tip: Introducing a new topic or starting a new task cannot be done until the current conversation is finished.
In the example below, you would not be able to ask Google Assistant to switch gears halfway through the conversation and do a transfer. You must complete the conversation about the checking balance before moving on to a new task.
You: “Google, ask TinkerFCU, What is my checking balance?”
Google: “First, please verify your four-digit PIN.”
You: “1 2 3 4.”
Google: “Great, I was able to verify your PIN. Your checking balance is $250.00. Would you like this information sent to you?”
You: “Yes.”
Google: “Would you like a text or email?”
You: “Email.”
Google: “Okay, I sent that to you.”
You can begin a conversation with Google in two ways:
First Way: Say “Google, open TinkerFCU” This opens the action, Google will welcome you and you can begin a task like, “what is my checking balance?”
Second Way: Skip the open step and start a task. For example: “Google, ask TinkerFCU what is my checking balance?”
Once you’ve started a conversation, Google will respond with questions when she needs information from you to complete the task. Listen carefully to her questions as she will provide guidance if she needs the answers stated a specific way.
If at any time you wish to stop the current conversation, you receive an error like “There was a problem with the requested skill’s response,” or Google is repeatedly prompting you for information, you can say, “Google, tell TinkerFCU to cancel.” From here, you can try again or start a new conversation
As discussed in the Using Google Assistant-Enabled Devices section, using the Tinker Federal Credit Union action involves having a conversation about a specific task that you want to perform.
The Invocation Name for this action is “TinkerFCU.” This is how you will refer to the skill when talking to Google.
“Hey Google, open Tinker Federal.” This opens the action and begins a general conversation. Google will welcome you and you can begin a specific task like, “transfer $10 from checking to savings.”
“Hey Google, tell Tinker Federal to transfer $10 from checking to savings.” This skips the open step and welcome message.
Tip: The skill will log out after 10 minutes of inactivity. To start a new conversation after this, you’ll be required to speak your security PIN again.
Next, we’ll show you some tasks you can do with the Tinker Federal Credit Union action. In these examples, please keep in mind that:
If Google doesn’t understand a request or has an unanticipated response.
Speak “cancel” into the device to exit the action. Google will confirm the process is canceled. You will need to restart the conversation.
If you receive the error “There was a problem with the requested action’s response.”
Alexa has encountered a problem completing the task. Say, “Google, cancel” and restart the conversation.
If you have more than one task to complete in the Tinker Federal Credit Union action.
Only one conversation can be conducted at a time. When the initial conversation is complete, you will need to start a new conversation by saying, “Open TinkerFCU” or, “Ask TinkerFCU to…” Depending on the length of time between conversations, you may or may not need to speak your PIN again.
If Google doesn’t recognize an account or gives an error that a nickname is not linked for an account.
You can request a list of your linked accounts by asking, “What accounts do I have linked?” This can also be emailed to you.
If you want to change your linked nicknames.
You will need to disable the skill in the Google Assistant app, re-enable it, and complete the Account Linking process again. You will be prompted to set up your linked nicknames again.
If you want to change your 4-digit security PIN.
You will need to disable the skill in the Google Assistant app, re-enable it, and complete the Account Linking process again. You will be prompted to set up your security PIN again.
If you want to change your email address.
You will need to disable the action in the Google Assistant app, re-enable it, and complete the Account Linking process again. You will be prompted to set up your email address again.
If you want to change your mobile phone number.
You will need to disable the action in the Google Assistant app, re-enable it, and complete the Account Linking process above again. You will be prompted to set up your mobile phone number again.
If you want to unlink/disable your account from Google Assistant.
You can disable the action by going to your Google Assistant app.
Note: Changing your email address or mobile phone number in the skill only affects the email address or phone number used by the Tinker Federal Credit Union skill. It does not update the email address or phone number on file for you at the credit union.