BillPay FAQ

Answers to Frequently Asked Questions about BillPay Online

What is BillPay Online?

BillPay Online allows you to pay your bills from your checking account using your phone, tablet or computer. Payments can be scheduled 24 hours a day, 7 days a week, from anywhere in the world.

What is required to use BillPay Online?

You must have a checking account at Tinker Federal Credit Union, one of the two most recent versions of the following Internet browsers: Internet Explorer, Firefox, Safari or Google Chrome, and Internet access to use BillPay Online.

It is strongly recommended that you enable the use of pop-ups for our website. Pop-up functionality is used by many websites to display advertisements to users, but some services like this one, use pop-up functionality to draw attention to important information.

In order to provide optimal security, performance and reliability, this service requires that cookies be enabled on your Web browser. Cookies are a small piece of information that a Web server can store on your browser so the system recognizes your actions during a session.

As you browse the web, some cookies are “set” on your web browser. For example, cookies are used to store preferences you have requested on frequently visited websites. When you close your browser, some cookies are stored in your computer’s memory in a cookie file, while some expire immediately. All cookies have expiration dates.

Cookies cannot be used to obtain data from your computer, get your email address or access sensitive or personal information. The only way any private information could be part of your cookie file would be if you personally provided that information to a website. Also, each cookie can only be read at the site where the cookie was created.

How do I enroll?

It’s easy. There are no forms to complete and no paperwork. Once you are logged into Home Branch, click on the BillPay tab at the top. The first time you click on that link, an enrollment screen will be displayed. Just agree to the Terms of Service and the Privacy Policy, and you can begin adding payees and making payments immediately.

How much does BillPay Online cost?

Home Branch and BillPay Online are both FREE.

I’ve enrolled in BillPay Online. What do I do now?

Once you’ve enrolled in BillPay Online, you must add payees before you can schedule payments. When setting up your payees, please make sure the information is obtained from the most current bill received. This will avoid any processing delays, which are often caused by an old or incorrect account number or an incorrect mailing address.

What is the cutoff time for submitting payments?

The BillPay Online cutoff time is 9:00 p.m. CST. Anything set up after this time will be scheduled for the next day.

How can I see which payments are pending or have been paid?

To view your pending payments or history, just click on the “Activity” tab in the top right corner.

What should I do if I have a problem or question?

The first thing to do is see if the answer to your question is contained either in these Frequently Asked Questions or the BillPay Help Center within the BillPay system. If you still have questions or concerns about your BillPay Online service, please contact a member service representative at (405) 732-0324 or toll-free at 1-800-456-4828.

Can I stop a payment I have scheduled?

From the Activity page, you can cancel payments you scheduled earlier in your online session or in a previous session.

To cancel a payment, click on the payment you want to cancel. The payment will expand, showing all the details and options to Change, Cancel or Print the payment information. To stop the payment, click on the Cancel link in the bottom right corner and then Cancel Payment to confirm. If you selected a recurring payment, you will be prompted to select whether you want to cancel all of the scheduled recurring payments or only the next payment in the series.

To stop payment on a bill payment check that has not cleared, you can call us at (405) 732-0324 or 1-800-456-4828.

How do I schedule payments?

First, click on the “BillPay” tab and go to the Payment Center.

One-time payment

To schedule a one-time payment, find the payee you wish to pay and enter the amount of the payment. Next, select the date you wish the payment to arrive, referred to as the Deliver By date. The earliest Deliver By date is pre-populated in the input box. To change the Deliver By date, either click on the calendar icon or simply enter a new date. When using the calendar scheduling icon, roll your cursor over the date you want the payment to be delivered and select it. Selecting a Deliver By date will close the calendar window.

Payee Information

To access detailed information about any of your payees, click on the payee name in the Payment Center. The payee information window will then appear and provide you with a summary of your payee information, including the address, account number and eBill status. You can edit the information directly from this window. Once you are done editing, click Save Changes to confirm. You also have the option to delete a payee from this window by clicking Remove.

Recurring Payments

Setting up automatic recurring payments makes paying bills with fixed amounts, such as mortgages, auto loans and day care payments a snap. To schedule a recurring payment, click on AutoPay and then select Set Up AutoPay. A new window will appear that will help you quickly set up your recurring payment. Enter the payment information and select a Frequency and Duration of the payment. Once you are finished, select Start Sending Payments to confirm your recurring payments.

Expedited Payments

Some payees are eligible for expedited payment processing. This means the payment can be delivered and posted on the same day, or the next business day, depending on the time of day you attempt to schedule the payment. When selecting a Deliver By date, you will see an option for Rush Delivery if the payee is eligible for expedited processing. Fees associated with this service are disclosed when you are setting up the payment.

Expedited Payments allow for guaranteed, same-day posting if they are submitted before the payee’s cutoff time. If an expedited payment is submitted after a payee’s cutoff time, the payment will be guaranteed to post on the next business day.

What are recurring payments?

Recurring payments can be set up for payments that are processed on a fixed frequency for a fixed amount. The recurring payment setup will allow you to select the payee, amount, frequency and number of payments to be processed. Once the recurring setup has ended, the system will alert you by email.

How can I avoid any payment delays and maximize my electronic payees?

Helpful hints:

  • Maintain your payee information by comparing once or twice a year to your most current bill. This will ensure that we are sending the payment to the most current address and account number.
  • If your payee notifies you of a payee or billing address change, please update your payee information in BillPay Online.
  • Do not mask your account number by replacing digits with “x”s or by adding extra information. We may not be able to submit your payment electronically if the account number entered does not match the number on your bill. Examples of these types of account numbers: “XXX-XXXX-XXX-1234” or “213 555 1212 1234 – work phone”. When necessary, you can use the “Nick Name” feature in each payee record to further identify similar payees.

Other Frequently Asked Questions can be found by clicking on “Help Center” on the right hand side of all pages within the BillPay tab.

Log into Home Branch to sign up for BillPay Online
BillPay Online Agreements & Disclosures